When it comes to ERP implementation on Long Island, the partner you choose to guide you through the process can make or break the project. When you have settled on an ERP, or enterprise resource planning, solution, look for these indicators of a reliable partner to help you implement the platform for your business.
Clear Understanding of Your Goals
One of the most important factors in choosing an enterprise resource planning partner is finding someone who has an understanding of your specific goals. Discuss your objectives in depth with any potential ERP partner, and ask for feedback on your goals and implementation timeline. The right partner will engage completely with the goals that you set out for your implementation and offer suggestions and solutions that can fit seamlessly with the way you do business. Asking for references from past clients or information about other successful ERP partnerships can help you get a picture of the kinds of businesses a particular partner is accustomed to helping.
Availability of Support
Issues with enterprise resource management tools don’t always happen during normal business hours and can often arise after the ERP implementation process is completed. A good ERP partner will have a plan for ongoing support during and after the initial stages of your project. Ask questions about the process of requesting support, whether support is available after-hours and if there is an associated fee, and what the support request timeline is. It can also help to understand your partner’s escalation process for urgent support requests, so you know if help is available faster in crisis situations.
Access to Training
Your ERP platform is only as effective as your staff’s ability to use it. Ask about your partner’s training program and their strategies for ensuring your staff has all of the tools they need to use your software. There should also be a process for onboarding new employees, such as periodic training sessions for an additional fee. Be sure to build time for your initial training sessions into your implementation timeline.