Customer relationship management, or CRM, is an integral part of a successful business in Stonybrook. You must harbor open lines of communication between businesses and customers in order to facilitate trust.
Modern technology has paved the way for the digital age, which has seen the explosive rise of social media. This has changed the dynamic of the relationship between customers and businesses. In order to stay ahead of the curve, companies are now using products like NetSuite for ERP and project management. Modern CRM is based on the prospect of offering customers value in the form of expertise. Global customers can be easily contacted and put in touch with valuable information from field experts. In turn, they can share this information with their own personal networks, further facilitating relationships with your business.